Have any questions or need extra help with your unit? Want to activate a warranty claim? Go to our Online Ticket Support System to get the assistance you need. It’s easy. Once your inquiry has been made one of our certified team members from the customer service department will begin working on your ticket. We strive to address all claims in a timely fashion as we have a time frame of about 24-48 hours, not including workdays, to get back into contact with you.
*Please note you will need to provide the proper documentation when making a warranty claim such as proof of purchase for the unit and a complete RMA form. We may also require an adjoining photo or video of the issue.
We’d love to hear from you. E-mail us as [email protected] for any questions or comments that you may have. We do our best to answer all incoming emails and will respond within 48 hours. You may also fill out the Flowermate contact form if you need one of our highly skilled customer service team members to get back into contact with you. Don’t hesitate to reach out; get in touch with Flowermate today.